This Privacy Policy explains how Financial Adviser Hub may collect, use, store and protect personal information when people visit the website, contact us or interact with services connected to the site.
Who this policy applies to
This policy applies to visitors to financialadviserhub.co.uk and people who contact the Financial Adviser Hub editorial team. It does not govern the privacy practices of external websites linked from our pages.
Who is responsible for personal information
Financial Adviser Hub is responsible for deciding how personal information collected through this website is used. Privacy enquiries can be sent to admin@financialadviserhub.co.uk.
The operator of Financial Adviser Hub acts as the data controller for personal information collected directly through the website. The contact address above should be used for privacy and data-rights enquiries.
Information we may collect
The information collected depends on how a visitor uses the site. It may include:
- contact details and message content sent by email;
- technical information such as IP address, browser type, device type and operating system;
- pages viewed, referral source, approximate location, session duration and interaction data;
- cookie and consent preferences;
- security, error and server-log information; and
- information needed to respond to a privacy or correction request.
Please do not send bank details, passwords, National Insurance numbers, complete financial statements or other unnecessary sensitive information.
How information may be collected
Information may be provided directly when someone contacts us. Technical and usage information may be generated automatically by the website, hosting provider, security tools, analytics services, consent-management tools or advertising services.
Some technologies use cookies or similar storage. More detail is available in our Cookie Policy.
Why we may use personal information
Personal information may be used to:
- respond to messages, corrections and editorial enquiries;
- operate, secure and maintain the website;
- detect abuse, fraud, spam or technical problems;
- understand how the site is used and improve content and navigation;
- remember consent choices and preferences;
- meet legal, regulatory or contractual obligations; and
- administer advertising where this is enabled.
Lawful bases
Depending on the activity, we may rely on legitimate interests, consent, performance of a contract or compliance with a legal obligation. For example, responding to an editorial enquiry may be based on legitimate interests, while optional analytics or advertising cookies may require consent.
Where consent is the lawful basis, it can be withdrawn. Withdrawal does not affect processing that occurred before consent was withdrawn.
Analytics
The site may use analytics services to understand visits, page performance and technical issues. Analytics can involve information about devices, approximate location, referral sources and page interactions.
Where consent is required, optional analytics should only operate after an appropriate choice has been made through the site’s consent controls. The services actually in use may change as the site develops.
Advertising
Financial Adviser Hub may use advertising services, including Google advertising products. Advertising providers may use cookies or similar technologies for purposes such as ad delivery, measurement, fraud prevention, frequency control and, where consent is given, personalisation.
Advertising technology can involve data sharing with service providers and advertising partners. Visitors should use the site’s consent controls to manage available choices. Further information about Google’s handling of information is available through Google’s own policies.
Service providers
We may use third parties to provide hosting, security, backups, email, analytics, consent management, content delivery, advertising and technical support. These providers may process information on our behalf or, in some circumstances, act as separate controllers for their own purposes.
We aim to use reputable providers and limit access to what is reasonably necessary for the service being supplied.
International transfers
Some service providers may process information outside the United Kingdom. Where this occurs, relevant transfer safeguards may be used, such as adequacy regulations, approved contractual protections or another lawful mechanism.
How long information is kept
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including security, legal, accounting and dispute-resolution needs.
Routine editorial emails may be deleted when they are no longer needed. Server logs, analytics records and consent records may be retained for different periods according to the provider and configuration in use.
Security
Reasonable technical and organisational measures are used to protect the website and information connected to it. No internet service can guarantee absolute security, and visitors should avoid sending unnecessary sensitive information by email.
Individual rights
Depending on the circumstances, UK data-protection law may provide rights to:
- request access to personal information;
- ask for inaccurate information to be corrected;
- request deletion in certain circumstances;
- ask for processing to be restricted;
- object to certain processing;
- receive information in a portable format where applicable; and
- withdraw consent where processing relies on consent.
Rights are not absolute and may depend on the reason information is held. We may need to verify identity before responding to a rights request.
Complaints
Please contact us first if you have a concern about personal information. People also have the right to complain to the Information Commissioner’s Office where they believe data-protection law has not been followed.
External links
Our pages link to third-party websites for further reading. Those websites have their own privacy policies and controls. Financial Adviser Hub is not responsible for their practices.
Changes to this policy
This policy may be updated when the site, providers or legal requirements change. The review date below shows when the wording was last substantively checked.
Related information: Cookie Policy, Terms and Conditions and Contact.
Last reviewed: June 2026